Refund policy
Our promise: 30-day money-back guarantee. If your Merry Message arrives broken or won't record, we'll send you a new one, free. And if you're not happy for any other reason, you have 30 days from the date you receive your order to ask for a refund.
Broken or won't record? Email us at contact@evermerry.shop within 30 days of delivery with your order number and a photo or short video of the issue. We'll ship a free replacement.
Returns for any other reason. To be eligible, the item must be in the same condition as delivered, unused, and in its original packaging. Proof of purchase is required. To start a return, contact us at contact@evermerry.shop. Items returned without prior approval will not be accepted. Once your return is received, we usually need up to 10 business days to inspect it and confirm your refund.
Damages and issues. Please inspect your order as soon as it arrives. If your item is defective, damaged or incorrect, contact us right away so we can make it right.
Exchanges. The fastest way to exchange an item is to return it first. Once your return is approved, you can place a new order for the item you want.
Refunds. We'll let you know once your return has been received and inspected, and whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may need extra time to process it. If more than 15 business days have passed since your refund was approved, contact us at contact@evermerry.shop.
Incorrect delivery address (including free shipping).
- Customer responsibility. Please make sure the full and accurate shipping address is entered at checkout.
- Return to sender. If a package comes back to us because of an incorrect or incomplete address, the return shipping costs and the original shipping costs are the customer's responsibility, even if the order had free shipping.
- Reshipping. Once the returned package is received, we can resend it to the correct address. A reshipping fee applies and must be paid before the order ships again.
- Refund option. If you prefer a refund instead of reshipping, the refund excludes the actual shipping costs incurred, even if the order showed free shipping.
- Contact us quickly. If you notice an address error after ordering, contact our support team as soon as possible. We'll do our best to help, but we can't guarantee changes once an order has been processed.
By placing an order with Evermerry, you accept the terms of this Refund Policy.